Shipping policy

Unless otherwise stated, surface (not air) shipping costs from our fulfilment centre in Bristol will be charged in addition to the price of the products. Shipping costs will vary according to the delivery address, weight and size of the products ordered, and the method of shipping preferred by the buyer. Our shipping companies will generally be well known carriers selected for cost and service quality. Their charges are passed directly on to our customers. We use standard delivery unless you ask for an urgent delivery.

Orders will normally be dispatched within 2 business days of being ordered. We will send you by email the estimated time of arrival (ETA) and tracking details from the carrier as soon as products are dispatched, but we cannot guarantee ETA or tracking details as the accuracy of these is in the hands of the carrier. Sometimes shipments are delayed in transit despite best endeavours by all parties.

We also ship to most overseas countries. Just contact us for a quote. Orders for offshore addresses may be sourced from authorised Lotus Belle distributors in those overseas countries if that means quicker delivery and lower shipping and related costs for you. We will inform you if we intend that your order for an overseas country is to be handled by a Lotus Belle company outside the UK. If we do not have a distributor in the destination country, we can arrange freight but separate arrangements may need to be made by you for clearing the shipment through customs in that country or you agree to meet those costs. Lotus Belle will not normally be responsible for import duties or other charges in the destination country. For further shipping information please see our ‘Shipping’ page.

Your tent will arrive in two boxes which each contain a canvas holdall within a nylon travel bag – this bag serves only as packaging and is not a part of your purchase. It is possible that these will be damaged in transit, we do not replace or repair this outer packaging. The canvas bag within your larger transit bag is for keeping although 99 x out of 100 the nylon bag arrives intact and can be useful.